Return and Refund policies

Thank you for shopping with Sowaka Bharat. We are committed to delivering high-quality personal care products and ensuring your satisfaction. Please carefully read our return and refund policy below:
1. Return Policy
•    Returns are accepted only within 7 days of receiving your order. To initiate a return, please contact our customer service team within this time frame.
•    In order to be eligible for a return, the product must be unused, in its original packaging.
•    We will approve returns only if the product fails to deliver the benefits or claims made on the product packaging or promotional materials.

2. Refund Policy
•    If your return is approved, a refund will be issued to the original payment method. Please note that shipping and handling fees are non-refundable.
•    Refunds will be processed within 7 business days after the return is received and inspected by our team.
3. Product Issues Related to Skin Sensitivity
•    If the product causes any issues with your skin, such as irritation or an allergic reaction, please stop using the product immediately and contact our customer service team within 7 days of receipt.
•    In such cases, we kindly request that you provide detailed information about your skin type (e.g., oily, dry, sensitive, combination, etc.), as well as any other relevant details about the reaction. This information will be used for further research and product development to improve our formulations.
•    Your feedback is important to us, and we may offer further assistance or recommendations based on your skin type.
4. Exceptions and Non-Refundable Items
•    Products that have been altered, opened, or damaged by the customer are not eligible for returns or refunds.
•    We do not accept returns on promotional items, gift cards, or products purchased at a discount unless the product has been proven to fail to meet the claims stated.
5. Shipping Costs
•    Customers are responsible for return shipping costs, except in cases where the product was damaged or defective upon arrival.
6. How to Return a Product
•    To initiate a return or refund request, please contact our customer service team at [Customer Service Email/Phone] with your order number, details of the product, and a brief description of the reason for return.
•    Our customer service team will provide instructions on how to return the product.
By using our website and purchasing from [Brand Name], you acknowledge and agree to the terms outlined in this Return and Refund Policy. We are committed to ensuring that your experience with our products is a positive one, and we greatly value your feedback to help us improve.
Sowaka Bharat reserves the right to amend or update this policy at any time.